Return Policy

At Mr. Mixer, we want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, we are here to help.

Mixers

You have 30 calendar days to return a purchased mixer from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. There will be a $100 restocking fee for any mixer return. The restocking fee will be taken out of the refund amount.

Parts/Upgrades/Accessories

You have 30 calendar days to return parts purchased from the date you received it. To be eligible for the return, the parts must be unopened and in the original packaging. You must have proof of purchase.

Any ‘parts’ that are consumable (i.e. grease/grease kits) are not eligible for returns.

Rebuild and upgrade kits are nonrefundable as separate components, only as a full unopened, unused kit.

Attachments

You have 30 calendar days to return attachments purchased from the date you received it. To be eligible for the return, the parts must be unopened and in the original packaging. You must have proof of purchase. There will be a $20 restocking fee for any returned attachments.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

There are no refunds on international sales.

Delivered Package Policy

Once an order has been marked as delivered by the carrier, we are unable to replace the order or issue a refund for items that are reported as missing, lost, or stolen after delivery.

If your tracking information shows that your package was successfully delivered but you cannot locate it, we recommend checking with household members, neighbors, and around your delivery area or mail room, and contacting the carrier directly to report the missing package.

We are happy to provide any available tracking or shipping information to assist you, but responsibility for the package transfers to the customer once the carrier confirms delivery.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at 316-530-7002 or mrmixer316@gmail.com.