Shipping Instructions

Step 1: Print a Customer Shipping Form

Fill in your information, print it, and include it in the box with your mixer. NOTE: Physical address only, no PO BOX

Step 2: Purchase a Shipping Label or Kit

A $29.99 charge applies for return shipping if you’re not using a Mr. Mixer Shipping Label or kit. We now offer a go green option!

Step 3: Watch the Shipping Video

Prepare your mixer for shipping by watching the video below.

Step 4: Drop Off Your Mixer

Drop your mixer off at any UPS drop-off and await its return!

Getting a Shipping Label

• Purchase a shipping label, package your mixer and ship it our way!
• We offer discounted shipping labels – follow the link above.
• Once purchased, we generate and email your label (please allow 1–2 business days).
• NOTE: Labels are valid for 30 days; after that, no refund is issued.
• Include your contact info by printing the shipping form with your mixer.

Once Your Mixer Arrives

• We inspect, disassemble, degrease, regrease, reassemble, and tune/repair your mixer.
• If parts need replacing, the base fee of $125 increases (parts typically cost $15–$25 each).
• Severe damage may trigger a full rebuild: $380 for tilt-head/K5SS, $400 for bowl-lift, $450 for 7 & 8 Qt commercial, or $500 for vintage models.

Getting Your Mixer Back

• After service, we email you an invoice via QuickBooks.
• Pay using credit/debit card, bank transfer, Apple Pay, or PayPal.
• Once paid, your mixer is carefully packaged and shipped back to you.
• If payment isn’t received after 60 days, we reserve the right to sell your mixer to recoup costs.

Additional Shipping Information

• Labels purchased outside the Mr. Mixer Store may vary in price.
• We offer $55 flat fee shipping labels to help reduce costs.
• Always include your contact information with the shipping form.
• Ensure your mixer is properly packaged – Mr. Mixer isn’t responsible for transit damages.