FAQs
Sending your mixer in for repairs
How do I send my mixer in for repairs?
You have the option of using our shipping kits or shipping label to make the whole process easy. Or you can use your own shipping supplies and ship it with your preffered shipping method.
For the full list of instructions see our shipping info page
How much will it cost?
Our service has a base cost of $125 and that includes a full inspection, cleaning, degrease, regreasing, and tuning.
If any parts would need to be replaced the price will increase accordingly. If we have to do a full rebuild then the price is $350-$500 depending on the model.
Does the shipping label we sell cover round trip shipping?
Yes, the shipping label/shipping kit we sell will cover the shipping. As for the return shipping, we always cover that charge.
-->Spring & Washer Quick Install
Q: Why does my machine need a spring & washer on the planetary agitator shaft?
A: KitchenAid stopped putting the spring & washer on all machines a number of years ago as a cost saving measure. It is definitely a needed part of the planetary gear. The spring and washer help to keep the attachments firmly down and incorporating all the ingredients in the bottom of the bowl. Also, it helps prevent side-to-side motion of the attachments, which keeps them from wearing out as quickly or hitting the bowl. The side-to-side motion also can cause chipping of the attachments, which is not desirable.
The Quick Install S&W is an easy DIY project, and a video tutorial is provided to help you put this necessary upgrade on your mixer.
https://www.youtube.com/watch?v=L5DTEO332F4&t=18s
Here is the link for the upgrade
Repairs
Q: I regreased my machine or made a repair and now it won’t run at all, what’s going on?
A: The most common issue related to no power after a regrease or repair, is the incorrect installation of the carbon motor brushes.
See the following link for help in this regard.
https://www.youtube.com/watch?v=Kgd16MX9ypE&t=832s
Q: My Pro 600 speed lever is intermittently jamming, not switching speeds, or there is a long delay before coming on, help!
A: This is a common symptom of a failing speed control board, and it needs to be replaced. (see tutorial)
Kitchenaid Professional 600, 5 plus no power, wont shift speeds, wiggle switch (Speed Control Board)
Here is the link for the part
Speed Control Board for Professional 600 / Pro 5 Plus 110V — Mr. Mixer
Identifying your mixer
How do I find out what model of mixer I have
There should be a sticker on the underside of your mixer with the model number, serial number, and other information.
How do I find out the age of my mixer?
The document below explains how to figure out the date of your mixer. Take the serial number and find the first number. That will be the year code. The next two digits are the week code, telling you what week in that year it was manufacuted.
The remaining digits are the serial number code and don't really relate to dating your mixer.
Or you can use the automatic Date Decoder below. Simply enter the serial number and it will do the rest!
How do I find what color my mixer is?
The last two letters in the model number indicate the color. For instance, RKSM60ER is an Empire Red KSM60 model mixer.
DIY repair questions
How do I find parts or attachemnts for my mixer
Each one of our store pages will have different categories you can choose from. If you're unsure what parts your mixer needs, find the model of your mixer as explained above. That will tell you what parts will fit your mixer. If you ever have any questions, feel free to reach out to us by email or phone.
How often should I regrease my mixer?
We recommend regreasing your mixer every 3-5 years depending on how often it gets used. Doing this kind of preventative maintanence is a great way to keep your mixer running strong for decades.
Everdime
Q: Will the Everdime work on my mixer?
A: Yes, the Everdime is made to almost all tilt head style mixers and he K5A/K5SS. It will not work for bowl-lift style mixers, the Mini, or the Accolade
Q: I tried the Everdime but the head of my mixer still bounces, what can I do?
A: Whlie the Everdime fixes the head bounce on most mixers, there are occasions where it doesn’t. This is usually related to either the tilt pin set screw being loose or the lock lever being damaged.
Q: Do you ship parts internationally?
A: Yes. We currently ship to the following international locations: Australia, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japa, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom.
Note: International orders for parts & shipping cost are non-refundable. Once orders enter customs we cannot provide tracking. Shipping costs do not include duties, taxes, or customs fees.
Q:
KitchenAid Mixer Date Decoder
Please enter a valid 9-character serial number